After Sale ＆ Returns
Warranty and Guarantee
We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.
We guarantee a 1-year warranty. We accept return within 7 days and replace within 15 days if any quality problems.
For the entire bike, vulnerable parts like tires, brake discs, chains, pedals, horn, light, etc. are within the scope of 1-year repair warranty. And the warranty period of battery and frame are 3 months. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge.
After 1 year, the customer has to bear the shipping cost of the replacement parts. The bike which we sell are factory new regular products, all parts are the same as the original parts.
Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Exchange and Returns
- If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
- You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
- Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
15650 Salt Lake Ave. City of Industry CA 91745
Tel: 00-1-626-333-4255, Return Department