After Sale & Returns

Total Delivery Time = Processing Time + Shipping Time

Before shipping your order, normally SPEESION needs to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. 

Processing Time

    • For Electric bikes in stock at US warehouse, it normally takes 1-2 business days to process your order.

    Warranty and Guarantee

    We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.
    We guarantee a 1-year warranty. We accept return within 7 days and replace within 15 days if any quality problems.
    The warranty period for bicycle accessories is as follows. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. 
    After 1 year, the customer has to bear the shipping cost of the replacement parts. The bike which we sell are factory new regular products, all parts are the same as the original parts.

    Warranty coverage

    Part

    warranty period

    Part

    warranty period

    Part

    warranty period

    Frame

    12 months

    handlebar

    6 months

    battery

    12 months

    Fork

    12 months

    Riser

    6 months

    Battery cover

    3 months

    Bowl ball

    3 months

    Folding riser

    6 months

    Battery lock

    3 months

    support

    3 months

    Set

    3 months

    Battery charging port

    3 months

    Mud board

    3 months

    Front hub

    6 months

    charger

    12 months

    Rear shelf

    3 months

    flywheel

    3 months

    Motor

    12 months

    Rear shock absorption

    6 months

    Front derailleur

    3 months

    Controller

    12 months

    tire

    3 months

    Rear derail

    3 months

    sensor

    3 months

    Spoke

    3 months

    Shift handle

    3 months

    Front brake

    3 months

    Brake

    3 months

    meter

    6 months

    Rear brake

    3 months

    Central axis

    3 months

    Speed ​​control

    3 months

    Saddle

    3 months

    Disc brake disc

    3 months

    switch

    3 months

    Saddle tube

    3 months

    Sprocket crank

    3 months

    headlight

    3 months

    Seat clamp code

    3 months

    One of the following conditions does NOT qualify for warranty:

    1 Test and dispose of the vehicle for sale.
    2 Products or accessories that are beyond the three-pack period.
    3 The user is damaged due to improper use, repair and maintenance according to the instructions of the end.
    4 Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.
    5 For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
    6 Damage caused by modification or addition or subtraction of other accessories.
    7 It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.

    Order Cancellation

    Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
    However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

    Exchange and Returns

    • If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
    • If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
    • You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
    • Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.

    Address:

    15650 Salt Lake Ave. City of Industry CA 91745
    Tel: 00-1-626-333-4255, Return Department

    Email: service2.speesion@gmail.com