FAQs

Get your tracking number through your own account or shipping confirmation email, and Track your Order HERE

Only the United States, and other countries need to place orders on our other websites.We cannot provide the following services (If the product exceeds 30KG, it will not be shipped. )
1. Alaska
2. Hawaii
3. PR
4. VI

UPS, FEDEX are our logistics partners, shipping .

We can help you modify your order BEFORE shipping. Once your package shipped, we will not be able to change anything. Please kindly contact our via email address: service@speesion.com
We will try our best to serve you well.

Standard shipping time:  3-7 working days in US warehouses. All products from different warehouses are of different models and conditions. Click here to view more informations about shipping time.

If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Please kindly contact our via email address service@speesion.com. We will provide the after-sale service for you within 24 hours.

Note: Returning without Customer Services permission will not be accepted and customers will be responsible for all lost and costs.

All our products are free shipping.

Please contact customer support at service@speesion.com

Make sure it meets the below:1) Open Circuit Voltage (OCV) is within our input voltage range.2) The current and power should not exceed our max. input current/power limits.3) Use the same power connector (MC4 or Anderson).

Our power station can be recharged by a wall charger/solar charger and car charger. Some models need to buy a dc to a car power inverter for car full recharge. Pls, check with the seller before purchasing.

Our products have waterproof rating from IP65-IP68. Different models and different products have different waterproof grades, please refer to the product description for detailed grades.

The power station can charge all kinds of devices such as CPAP, Laptop, Phone, tablet, led lamp, drone, car mini fridge, Gopro, SPEAKER, TV screen, Camera, etc.

Our power stations can be charged with a third-party brand solar panel. You must match the plug size and input voltage of the Power Station you are trying to charge.

However, we don't recommend other brand products to recharge your Speesion power station. We can't guarantee the safety and quality of those products or provide after-sale service for them. It highly recommends that you purchase the matching Speesion solar panel for your Speesion Explorer.

If you have any more questions, please reach out to us via service@speesion.com. We will get back to you within 24 hours on business days, and we'll be more than happy to help.

1. We recommend keeping the battery power above 20% when using or storing the power station regularly.

2. A fully charged battery can last for several months. However, please recharge it every 3 months to keep the battery power above 50% if you don't use it.

If you have any more questions, please reach out to us via service@speesion.com. We will get back to you within 24 hours on business days, and we'll be more than happy to help.