Refund policy

Refund policy

We provide a considerate 14 days return or refund and 30 days quality

warranty services for our customer, if you do not satisfied with our goods

and want to send them back to get a refund or an exchange, you can send a

message to our after-sale Customer Service (email address: service@speesion.com), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.

Return And Refund Conditions

  1. We accept returns and refunds within 14 days of receiving the order.
  2. After-sale warranty time: for orders within 30 days from receiving the

package, we will provide a considerate after-sale warranty to ensure your

benefit.

  1. Items returned must be in their unused condition with the original packing.

We do not accept a returned item that’s damaged, washed or altered in any

way.

  1. Use the tracking number package to return, so that we can track the

returned package.

  1. There must be a note in the package to indicate the order number Buyer

information (name and email).

Return Process

  1. Please consult the customer service about the information we need before sending back the package. We will process your return/exchange request within 3 business days. Once your request is approved, an email with return/exchange address and instructions will be sent to you.2. Send the package back to us, please kindly know that we don't provide the shipping label.
  1. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
  1. when we receive your return/exchange, we will inspect the item in 3-5

working days and then provide a replacement for an exchange or issue a

refund.

  1. Once your return is received and inspected, we will notify you of the

approval or rejection of your refund. If you are approved, the refund will be

provided to the original method of payment within 5-8 business days.

(Note, When a package is shipped internationally, it may be subject to import

taxes, customs duties, and/or fees imposed by the destination country. These

charges will typically be due once the shipped goods arrive at the country of

destination.

You are responsible for ensuring to comply with laws and regulations of the

country of destination. Please note that Speesion is not responsible for the

collection or determination of any customs duties or import VAT costs.)

Refund Process

  1. Consult our customer service team and explain the situation.
  2. Before the product has been a ship, we can arrange unconditional refund

for you. But when the product is on the way, we need to confirm the problem

and figure out if we can arrange a refund for you.

  1. When we confirm the problem, we will arrange a refund for you, normally

it will take 5-8 business days to your account.

Please contact our Customer Service at service@speesion.com to get

the return address.

    SPEESION Refund Team

    Phone: +1(626) 333-4255

    Email: service@speesion.com

    Service time :
    Monday - Friday
    9:00 to 18:00 CST office hours
    Refund Address:

    15650 Salt Lake Ave. City of Industry CA 91745
    Tel: 00-1-626-333-4255, Return Department

     Note: Returning without Customer Services permission will not be accepted

    and customers will be responsible for all lost and costs.