Shipping Policy

SHIPPING POLICY

 

Our goal is to ensure that the items are delivered to our customers as quickly as possible.

All products sold on speesion.com are guaranteed to be delivered within 14 business days. If you have not received your products after this time, you are entitled to a full refund after a postal inspection.

U.S. Local Warehouse --- Only for US Plug Items

Eastern United States - New Jersey Warehouse

Western United States - Los Angeles Warehouse

European Local Warehouse --- Only for EU/UK Plug Items

Czech Warehouse

European Shipping Countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Czech Republic

Total Delivery Time = Processing Time + Shipping Time

Before shipping your order, normally SPEESION needs to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. 

Processing Time

    • For Electric bikes in stock at US/EU warehouse, it normally takes 1-2 business days to process your order.

      Shipping Time & Shipping Fee

      United States (52 of 62 states):

      • E-bikes
        • Delivery time 3-7 working days: Free shipping
      • E-bike batteries
        • Delivery time 15 working days: Free shipping

      • Other Products

        • Delivery time 15 working days: Free shipping

      United States (10 of 62 states):

      Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, Virgin Islands, and APO/FPO addresses

      • E-bikes
        • Sorry, electric bicycles cannot be shipped here.
      • E-bike batteries
        • Sorry, E-bike batteries and motors cannot be shipped here.

      In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

      Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, pls contact us directly via service@speesion.com, or leave a comment on your order.

      If you have any further questions, please contact:

      Phone: +1 (626) 333-4255

      Email: service@speesion.com

      Address: 15650 Salt Lake Ave. City of Industry CA 91745